The Official Isaac Hayes Online Store uses the United States Postal Service for all US domestic and international orders. Your shipping and handling fees are calculated based on the weight, distance from our warehouse in Nashville, and the insured value of your order (where applicable). PLEASE NOTE: these shipping and handling costs are almost completely out of our control and are based solely on charges from third party parcel agencies and/or foreign government postal agencies). All fees are shown before a customer clicks the “Submit Order” button.
For international orders there may be customs/duties charges based on your location. These charges are not included in the cost of your purchase. All products are shipped from the United States. If you decide to refuse a package at point of delivery and the package is returned to us, only the product cost will be refunded.
Please allow 1-2 business days after order has been placed to be processed and shipped (this excludes weekends and holidays).
The Official Isaac Hayes Online Store does not accept exchanges. We do accept merchandise returns up to 14 days after a package has been received. If you wish to return your purchase, please let us know and we will send instructions for shipment back to us. Shipment must be returned to us in the original packaging and in the original quality it was received, and at the customer's expense. Refunds will be submitted upon receipt of merchandise in new condition; please note that shipping costs are non-refundable.
Please note that our Customer Service Agents have the right to use their professional discretion relating to refunds and returns.
For all returns allow 5-7 business days for any merchandise credit to appear on your account statement.
All Sales, Discounts and Promotions on product are only valid for future orders; no discounts will be provided on past purchased products.